Administration (cloud)

Accessing Administration

1. In the menu toolbar, hover pointer over Tools.
2. Click Administration from the drop-down menu.

Settings

For more information on each item, click the heading link in the table to be taken to the corresponding section of the manual.

Queues & Services

Create and manage the locations, queues, and services for LobbyCentral

Manage Locations	A physical building, which contains at least one queue. May sometimes be separated by location within one building.
Manage Visit Reasons	The reason the customer has come into your building. Visit reasons/ services are added to a queue, and selected by the customer upon checking in, to alert users why they are there.
Manage Queues	A queue contains a group of waiting customers for an area. Customers in each queue are grouped in order of check-in time.

Users

Create and manage employee user accounts

Manage Users

Any employee set up with a LobbyCentral account.

General

Create and manage settings in LobbyCentral

Data Tables	Contains custom options that are used in various menus within LobbyCentral.
Custom Fields	User created fields used to obtain additional information from the customer during check-in.
Notification Email	Allows you to override and customize the default email notification, sent to users when a customer checks in.
Agent Counters	Used by QMonitor to instruct a customer to report to a specific window or counter, when the customer’s name is called.
Badge Inventory	Users may create an inventory of Visitor Badges, including badge number, access level, access area, and whether the badge has been issued.
Restricted Individuals List	notifies users at their workstation, via LobbyCentral, that a restricted individual has checked in. For the safety of all employees, the customer is not alerted that they are on a restricted list.
Blocked Date/Times	Administrator can block full or partial days for appointments. May create recurring days/times to block.

Kiosk 

General settings and options for web kiosk

Global Settings	Used to customize the self-service check-in system for your customers.
Kiosk Profiles	Profiles allow a User to login to kiosk using preset settings instead of having to remember which options to select whenever the kiosk is started.
Language Sets	User created language sets allow foreign speaking customers to check-in using their native language.
Auto-Assignment Rules	User defined rules to automatically assign a customer to a specific user at check-in.
Card Swipe Profiles	Card reader setup for the web kiosk. iPad is not supported.
Poll Management	Create simple polls to gather information from customers. Displays at the kiosk after check-in is completed.
Kiosk Links

QMonitor

General Settings and options for digital signage with QMonitor DS.

Digital Ads	A digital signage display for the waiting area that is capable of rotating image-based ads and messages.
General Settings	Customize 'Report To' message, displayed when the customer is placed In-Service; enable (experimental) Voice Announcements

Apps

General Settings and options for LobbyCentral apps

LobbyView	Web page widget that shows current waiting conditions for specific locations and/or queues; viewable on both desktop and mobile devices
ExpressLobby	Mobile-web application designed for iPhone and Android phone which allows customers to check-in as if they were using a lobby kiosk, and then wait in their vehicle or other area for their name to be called
Callback Queue	Online queue that holds customers requesting a call for their issue or question

System 

Global settings and options for LobbyCentral. A ll users must be logged out of the system before making changes in this section

System Options	Contains features that affect the system as a whole, and should only be changed when all users have been logged out.
Customer File Import	Used to bulk import your customers into LobbyCentral Cloud.
Third-Party Integration	Setup allows Users to integrate their Outlook Calendars with LobbyCentral. A LobbyCentral Plus, or Corporate subscription is required for email integration.
Audit Log	Tracks user events in LobbyCentral, such as deleted customers, changed passwords, etc.

Account

General account and subscription information

Account Information	View and edit account detail, such as company name, company ID, and total queues
Billing Information	View and edit billing address, view invoice information (for invoiced customers), view payment method
Subscription Information	View current subscription details and cancel account