Web Kiosk Global Settings
The web kiosk provides a self-service check-in system for your customers. It is accessed by a compliant web-browser, or by installing the LobbyCentral Kiosk iPad app, available in iTunes.
To access kiosk general settings go to Tools > Administration > Kiosk- General Settings.
Settings & Options
Allows User control of the web kiosk settings.
|Idle Time-Out||Allows the user to select how long the kiosk must remain idle before resetting to the Welcome screen. For Example, if a customer starts the check-in process, but leaves the kiosk before completing check-in, the kiosk will return to the Welcome screen after the selected amount of time.|
|Confirmation Page Delay||The user can select how long the Check-In Confirmation page will display before refreshing to the Welcome Screen. The default setting is 8 seconds.|
|Hide Check-In Options Screen (cloud) / Disable check-in type screen (on-premise)||If this option is selected, the kiosk will begin on the Name screen. Appointment check-in at the kiosk will not be available if this option is selected.|
|Hide Account ID Field (cloud) / Disable Account Number field (on-premise)||If selected, the Account ID field will not be shown on the Name screen.|
|Show call-out number on the final screen (cloud) / Generate and Present Call-Out Number (on-premise)||LobbyCentral can generate a number and assign it to a customer request. This number is displayed to both the customer and the user. When the user changes the customer's status from pending, to in-service, the call-out number is displayed on QMonitor as well as the user's screen, in place of the customer's name. A DYMO printer may be connected to the kiosk to print the call-out number for the customer. See Kiosk Ticket & Visitor Badge Setup for more detail on printing a ticket.|
|Hide 'Other Service' option (cloud) / Disable 'Other' visit reason (on-premise)||If selected, the customer is required to select a visit reason from the drop-down menu and, "Other Service Not Listed’ is not shown.|
|Show all users regardless of sign-in status (applies to user or supervisor levels only) (cloud only)||If selected, all users with a LobbyCentral account, will be displayed in the Requested Employee list regardless of whether they are signed in to the portal.|
|Hide 'First Available' option (cloud) / Disable 'First Available' option (on-premise)||Hides the option to choose First Available employee, requiring the customer to select an employee from the list provided. If this option is enabled and no users are signed in, the First Available option will still be displayed.|
|Hide Requested Employee drop-down list (cloud) / Disable Requested Employee list (on-premise)||The user may hide or show the Requested Employee list, which allows the customer to choose who they are meeting with.|
|Hide Appointment Check-In Button (cloud) / Disable Appointment Check-In (on-premise)||Allows user to hide or show the appointment button, on the kiosk. If the appointment button is hidden, only walk-in check-in is available.|
|Show queue services in a separate drop-down (cloud) / Separate Queue from Services (on-premise)||The queues and services will be separated into two drop-down menus when this option is selected. When disabled, queues and services are combined into one drop-down menu, with the services listed below each queue.|
| Update customer phone when checking in by phone number (cloud only)
||When enabled, if the customer enters a different phone number than what is currently on record in LobbyCentral, LobbyCentral will replace the old number with the new number.|
|Hide Appointment Phone Number check-in (cloud only)||Disables requiring a customer phone number when creating an appointment in LobbyCentral|
|Show Internal Customer ID (on-premise only)||Displays the internal customer ID (on-premise only)|
| Allow check-in if Internal Customer ID is not found (on-premise only)
||The customer will be able to complete the check-in process even if LobbyCentral cannot find an internal customer ID|
|Device||Size of Wallpaper|
|iPad 1st & 2nd generation||1024 x 768|
|iPad 3rd & 4th generation||2048 x 1436|
|iPad Mini||1024 x 768|
|Android Web Browser||Use the device's supported display resolution|
|Web Browser (PC or Mac)||Use the computer's current display resolution setting|
Select Language Title and Subtitle
LobbyCentral allows you to customize the title and subtitle for the language selection screen of the kiosk. To use the default setting, leave text box blank.