Account Management (cloud)
Account
Administrators manage their LobbyCentral subscription in the Account section of Administration.
Account Information
Account Information contains the basic information for the account, the company name, company ID, and the total number of queues. Both the company name and company ID may be customized by the account holder. However, before any changes are made, all users must be logged out of the system.
Billing
Contains the billing information for the account; contact name, email address, phone number, and billing address. Customers may enter and/or update their credit card information under Payment Method.
Invoiced customers may require a PO before renewing, and whether to show a renewal notice in LobbyCentral before each renewal period. Admin may select the number of days before renewal the banner begins to display and may select who on the account sees the banner. The renewal banner may also be disabled.
Subscription
Subscription information is where you may update or cancel your LobbyCentral account. This section is broken down to show the current plan, number of Queues, the expiration date of the account, the next billing date, and current cost of the subscription. Note: Corporate accounts (unlimited queues) will be displayed as -1 beneath Queues.
Update or change payment frequency under Change Subscription & Queues. For your protection, LobbyCentral does not store your credit card number after it has been verified. We use a special encrypted payment technology that eliminates the need for the card number to process transactions.
Customers who are set up for annual invoicing, may now cancel their subscription online. However, if increasing the plan, for example adding queues, LobbyCentral will need to attach the change to a quote or PO Number. Please contact support at (800) 715-7172 or open a support ticket at http://support.lobbycentral.com.
Once your LobbyCentral account has been cancelled or expired, users no longer have access to the system or to the data collected by LobbyCentral. If you wish to retain a copy of the collected data, you must use the CSV Report Generator located in the Reporting menu, before the account has expired or reached the cancellation date. Data is not available if you do not have an active subscription.