Kiosk Auto-Assignment Rules
Rules may be defined to automatically assign a customer check-in to a user. These rules apply only to the Kiosk.
Auto-Assignment Properties
| Rule Type | Select rule based on customer's first name, last name, or selected service. |
| Condition | Conditions indicate what the rule should examine to determine if it qualifies. |
| Equal to Condition 1 | The rule will compare the selected rule type against the value in the Condition 1 field. If there is an exact match, the rule will trigger its action. |
| Between Condition 1 and Condition 2 | The rule will compare the selected rule type against the values in Condition 1 and Condition 2. If the value is equal to or greater than Condition 1 and equal to or less than Condition 2, the rule will trigger its action. Example: If comparing customer last name, where Condition 1 is set to A and Condition 2 is set to H, any name beginning with A through H will qualify for this rule. |
| Condition 1 & 2 Value Fields | Condition 1 & 2 fields are alpha-only and may contain up to three letters. |
| Assign to User | The check-in request is assigned to the selected user. Important! This will override Requested Employee field in the kiosk. |
| Status | The status enables or disables the rule being used in LobbyCentral. |
Add Rule
- In Settings, click Kiosk- Auto-Assignment Rules.
- In Kiosk Routing Rules, click New Rule.
- Select a Name for the rule.
- Select a Location.
- Choose the rule type.
- Choose the rule Condition.
- Select Condition 1.
- Select Condition 2.
- Assign the user.
- Set the Status to Active (default).
- Click Save.
Modify Rule
- In Settings, click Kiosk- Auto-Assignment Rules.
- In Kiosk Routing Rules, find the rule to update and click Modify.
- Make desired changes.
- Click Save.
Delete Rule
- In Settings, click Kiosk- Auto-Assignment Rules.
- In Kiosk Routing Rules, find the rule to update and click Delete.
- Confirm that you want to delete the rule.