Service Counters (cloud)
Agent Counters are used in businesses where customers are called to a counter or window for service.
LobbyCentral's QMonitor uses agent counters to instruct the customer to report to a specific window when the customer’s name is called, for example: “Report to Window A.”
This is particularly useful in-service areas where the employee cannot leave their desk to retrieve the customer.
Counter Management
Counters may be viewed and created, modified, or deleted.
| Location | Selecting location from the drop-down menu will display a list of Agent Counters created for the chosen location. |
| Status | Select Active, Inactive, or All, to view current, past, or all counters created for a specified location. |
Service Counter Profile
Basic information regarding the Counter.
| Name | The counter, window, or room number to assign and display. |
| Location | Physical location of the counter. |
| Assigned To | The user assigned to work the counter. |
| Status | Whether the counter is actively being used. |
Add Service Counter
- Go to Tools > Administration > System Management > Service Counters.
- Click New Counter.
- Enter the Name of the Service Counter.
- Choose the Location.
- Select the User that is assigned to the counter. It may also be left unassigned.
- Set status as Active (default).
- Click Save.
Modify Service Counter
- Go to Tools > Administration > System Management > Service Counters.
- Locate the Counter to update and click Modify.
- Make desired changes.
- Click Save.
Delete Service Counter
- Go to Tools > Administration > System Management > Service Counters.
- Locate the Counter to remove and click Delete.
- Confirm that you want to delete the Counter.
Note: A Service Counter cannot be deleted once it has been used. Modify the Service Counter and change to Inactive to prevent it from being used.