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Agent Tutorials

Quick Guide for LobbyCentral Agents

  • Joining a Queue or Counter
  • Customer Self Check-in Using Kiosk
  • Checking in a Walk-In Customer (By Agent)
  • Editing a Pending Request
  • Checking in a Customer with a Scheduled Appointment
  • Managing Appointments
  • Managing Pending Requests
  • Adding Services to an Open Request
  • Prioritizing a Transferred Customer Based on their Original Check-in Time
  • Closing a Check-in Request
  • Editing a Closed Service Request
  • Merging Customer Records
  • Managing Standard Reports
  • Managing CSV/Excel Report Generator
  • Visitor (Non-Customer) Sign-In
  • Updating Customer Profile

Categories

  • Agent Tutorials
  • Administrator Tutorials
  • Idea Suggestions & Feedback
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