Add Service(s) to an Open Request
Additional services may be added to an open request in order to break down the time spent assisting customers for each service.
When a new service is added to the work record, the previous service time is ended, and the new service Start time begins.
- Within the open request, go to Request Details, and click the Add Service link.
- Select the service to add from the drop-down menu.
- Click Submit.
Note: Time tracking for add-on services may be disabled in Administration. If time tracking is disabled, the added services will appear without Time Start and End columns.