Add Service(s) to an Open Request

Additional services may be added to an open request in order to break down the time spent assisting customers for each service.

When a new service is added to the work record, the previous service time is ended, and the new service Start time begins.

  1. Within the open request, go to Request Details, and click the Add Service link.  
  2. Select the service to add from the drop-down menu.
  3. Click Submit.
Note: Time tracking for add-on services may be disabled in Administration. If time tracking is disabled, the added services will appear without Time Start and End columns.
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