Managing Pending Requests

1. Click the View Request icon to the right of the customer's elapsed wait time. 
2. When finished viewing the request, click Ok to close the View Record window. 

Editing Pending Requests

1. In pending service requests, click the Edit Service Request icon, to the right of the customer's elapsed wait time.
2. Make desired changes.
3. Click Submit.

Note: You may only edit a request if you are the original creator, have Supervisor, or Administrator rights.

Abandoning Pending Requests

1. Select the View Request icon to the right of the customer's elapsed wait time.
2. Click Abandon Request, in the lower right corner of the window. 
3. Type the reason for abandoning the request (optional).
4. Then click the Abandon Request button.

Note: Abandoning a request does not delete it from the system. It simply closes the record and marks it as Abandoned. Abandoned requests may be tracked in Report Manager.