Prioritize Transferred Customer Based on Original Check-in Time
LobbyCentral has the ability to prioritize a customer being transferred to another queue by the customer's original check-in time.
The original check-in time will be used when the user chooses the action, Close and New Check-In.
The original check-in time WILL NOT be stored in the new request. It is a temporary value that is erased when the ticket is closed out.
- Select Close and New Check-In from the check-out window.
- Select the Queue and/or Service, and enter any Service Notes, etc.
- Select "Prioritize this check-in using original time in" under Options.
- Click Submit.
The customer will be displayed in the wait list with a (P) in front of their name. This allows the user to see, at a glance, that the customer has been placed in the queue according to their original check-in time.