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On-Premise

Solutions to common questions & issues regarding LobbyCentral On-Premise

  • Can I pay my on-premise annual maintenance with a credit card?
  • What's the difference between Perpetual and an Annual license?
  • How can I obtain contract information and/or agreements from LobbyCentral?
  • Can I update to the latest version if I am more than one version behind?
  • How can I reset the default admin password?
  • How can I get Remote Assistance?
  • Can I request After Hours Support?
  • Why is Internet Explorer prompting me for username/password?
  • Why can't I access LobbyCentral using Internet Explorer 11?
  • Why are users seeing a trial registration message?
  • How do I erase all of my test data when ready to Go-Live?
  • Can I create a Custom Label for Visitors?
  • Creating an Anonymous Endpoint for Push Messaging, Kiosk, and QMonitor
  • Decrypting the LobbyCentral Service configuration file
  • Slow performance / Timeout Message
  • Switching back to InProcess Session State
  • SQL Transaction Log Backup & Purge
  • Images and CSS not loading in LobbyCentral
  • Side-By-Side Update Testing
  • Truncating the SQL Log File
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