How can I get Remote Assistance?

Remote Assistance is available to on-premise Enterprise customers.
Using Remote Assistance, a technician is able to directly connect to and control a computer or server that you authorize access.
To authorize access, you must download and run the Remote Assistance tool which will provide a unique username and password.  This is a run-only program and does not install any files on the host computer.
To start remote assistance, please follow the steps in this article:
Please Note:
Annual maintenance does not include support for non-LobbyCentral applications, including SQL server, or Windows server OS. Only application level support is provided. On-premise customers must have qualified employees that have experience working with server side applications and resources. 

The server requirements posted for on-premise are minimum requirements.   Depending on the amount of transactional activity, it may be necessary to increase those requirements for performance.   LobbyCentral is a database transaction heavy application.  

You can reach support by emailing your question to  [email protected] or by opening a support ticket at  

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