How can I get Remote Assistance?
Remote Assistance is available to on-premise Enterprise customers.
Using Remote Assistance, a technician is able to directly connect to and control a computer or server that you authorize access.
To authorize access, you must download and run the Remote Assistance tool which will provide a unique username and password. This is a run-only program and does not install any files on the host computer.
To start remote assistance, please follow the steps in this article:
Annual maintenance does not include support for non-LobbyCentral applications, including SQL server, or Windows server OS. Only application level support is provided. On-premise customers must have qualified employees that have experience working with server side applications and resources.
The server requirements posted for on-premise are minimum requirements. Depending on the amount of transactional activity, it may be necessary to increase those requirements for performance. LobbyCentral is a database transaction heavy application.
You can reach support by emailing your question to firstname.lastname@example.org or by opening a support ticket at https://support.lobbycentral.com.