Managing Agent/Counter Windows
To direct your customers to a window or counter rather than to an agent directly, you may create window/counter names and assign your agents to them.
Creating Agent/Counter Windows
- Go to Tools > Administration > Settings - Control Panel
- Select Agent Counters/ Windows.
- In Counter Management, click New Counter.
- Enter the Name of the Agent Counter/ Window.
- Choose the Location.
- Select the Agent that is assigned to the Window.
- Set status as Active(default).
- Click Save.
Modifying Agent/Counter Windows
- Go to Tools > Administration > Settings - Control Panel
- Select Agent Counters/ Windows.
- In Counter Management, locate the Counter/ Window to update, and click Modify.
- Make desired changes.
- Click Save.
Deleting Agent/Counter Windows
- Go to Tools > Administration > Settings - Control Panel
- Select Agent Counters/ Windows.
- In Counter Management, locate the Counter/ Window to remove, and click Delete.
- Confirm.
Note: You cannot delete an Agent Counter/ Window once it has been used. Modify the Agent Counter/ Window, and change to Inactive to prevent it from being used.