LobbyCentral SaaS Terms of Service
LobbyCentral SaaS Terms of Service
Effective Date: July 16, 2026
Last Updated: July 16, 2026
These Terms of Service (“Terms”) form a binding agreement between Fuhr Software, Inc., doing business as LobbyCentral (“LobbyCentral,” “we,” “us,” or “our”), and any individual or organization that accesses, visits, or uses the LobbyCentral website, trial services, or subscription services (“User,” “you,” or “your”).
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use of the Services immediately.
1. Definitions
Subscriber – The organization that holds a paid LobbyCentral subscription.
User – Any individual accessing the Services, including visitors, trial users, and Subscriber personnel.
Content – Any data submitted, uploaded, transmitted, or stored through the Services.
Services – The LobbyCentral platform, including QMonitor, Kiosk, administrative dashboards, and related modules.
2. Scope and Applicability
These Terms apply to:
- Website visitors
- Trial users
- Subscribers (organizations with paid accounts)
- Anyone accessing or interacting with the LobbyCentral platform
All Users are bound by these Terms regardless of account type or payment status.
3. Description of the Service(s)
LobbyCentral provides a cloud‑based visitor check‑in and queue management platform (“Service”), accessible at:
The Service includes optional modules such as Kiosk, QMonitor, administrative dashboards, and related tools.
The Service is provided AS‑IS and AS AVAILABLE. Use is at your own risk.
4. Eligibility and Access Restrictions
You may not access or use the Services if:
- You are a direct competitor of LobbyCentral
- You are developing a competing product
- You are accessing the Services for benchmarking, competitive analysis, or monitoring without written consent
LobbyCentral may deny or revoke access at any time.
5. Permitted Use
LobbyCentral grants Subscribers and authorized Users a limited, revocable, non‑exclusive, non‑transferable right to access and use the Services solely for visitor check‑in, queue management, and related operational activities. Any use of the Services outside of these authorized purposes is prohibited.
6. Subscription Scope and Multi‑Entity Restrictions
The rights granted under these Terms apply solely to the Subscriber organization named on the account. While visitors and end‑users may interact with the Services as part of the Subscriber’s operations, subscription rights and administrative access are limited exclusively to the Subscriber organization.
6.1 Subscriber‑Only Subscription Rights
Only the Subscriber organization may hold and exercise subscription rights, including administrative access, configuration, and management of the Services. Visitor or customer use of kiosks, check‑in tools, or queue displays does not constitute subscription rights.
6.2 Affiliates, Subsidiaries, Parent Companies
Affiliated or related entities may not use the Services under the Subscriber’s account unless explicitly included in the subscription or approved in writing.
6.3 Franchisees, Partner Organizations, Member Agencies
Franchisees, partner groups, or member agencies require separate subscriptions unless expressly authorized.
6.4 Contractors and Third‑Party Providers
Contractors may access the Services only under Subscriber supervision. The Subscriber is responsible for all contractor actions.
6.5 Prohibition on Shared or Pooled Access
Subscribers may not share, resell, or sublicense access to any other entity.
6.6 Account Integrity
Subscribers must ensure that only authorized personnel access administrative or internal components of the Services.
6.7 Additional Subscription Requirements
Additional entities, departments, or physical locations require upgraded subscription tiers or written approval.
7. User Content
“Content” includes any information submitted, uploaded, transmitted, or stored through the Services, including:
- Visitor check‑in data
- Text, data, images, or other materials
- Information provided by Subscriber organizations
By submitting Content, you grant LobbyCentral and its service providers the rights necessary to operate, maintain, and provide the Services.
You are solely responsible for the legality, accuracy, and appropriateness of your Content.
LobbyCentral may remove Content at any time if it violates these Terms or applicable law.
8. Privacy
Your privacy is important to us.
The LobbyCentral Privacy Policy is incorporated into these Terms by reference.
Please review it to understand how we collect, use, and disclose personal information.
9. Trial Accounts
Trial accounts are provided for evaluation purposes only. LobbyCentral may:
- Limit trial functionality
- Restrict trial duration
- Terminate trial access at any time
Trial users are subject to all provisions of these Terms.
10. Subscriber Accounts and Billing
Subscribers must maintain accurate billing information. Subscription fees are billed according to the selected plan.
Non‑payment may result in suspension or deletion of the account and all associated Content.
11. Communications to Account Administrators
Designated account administrators agree to receive periodic communications from LobbyCentral, including:
- System maintenance notices
- Service updates
- Product announcements
- Newsletters
- Administrative or marketing materials relevant to account operation
Administrators may unsubscribe from non‑essential marketing communications at any time. Operational notices may still be sent as required for proper account management.
12. Data Confidentiality and Security
LobbyCentral uses commercially reasonable administrative, technical, and physical safeguards to protect Content during storage and transmission.
However, no system is completely secure, and LobbyCentral cannot guarantee absolute protection.
13. Data Retention
LobbyCentral retains raw data, Content, and other information submitted or generated through the Services only as long as necessary to:
- Provide and operate the Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Data may be deleted or anonymized when no longer required for these purposes. LobbyCentral does not guarantee retention of any raw data beyond what is necessary for system functionality or legal compliance.
Accounts that remain inactive (unpaid) for more than 90 days may be deleted, including all Content and raw data associated with the account.
14. HIPAA and Protected Health Information (PHI)
LobbyCentral implements administrative, technical, and physical safeguards that align with industry best practices and are consistent with many HIPAA security principles. However, LobbyCentral is not a Business Associate under HIPAA, does not enter into Business Associate Agreements (BAAs), and is not authorized to store, process, or transmit Protected Health Information (“PHI”) as defined under HIPAA.
HIPAA does not provide or recognize any formal “certificate of compliance,” and LobbyCentral makes no representation that the Services are certified or approved for PHI‑related use.
Subscribers who are Covered Entities or Business Associates under HIPAA must not use the Services to collect, store, transmit, or process PHI. If LobbyCentral becomes aware that PHI is being used within the Services, LobbyCentral may immediately suspend or terminate the affected account.
Subscribers agree to indemnify, defend, and hold harmless LobbyCentral from any costs, fines, penalties, claims, or damages arising from the Subscriber’s use of PHI within the Services in violation of these Terms.
15. Acceptable Use
Users may not:
- Upload unlawful, harmful, or malicious content
- Interfere with the Services or other users
- Attempt unauthorized access
- Use bots, scrapers, or automated tools
- Reverse engineer or modify the Services
- Use the Services for illegal or fraudulent purposes
- Circumvent security features
- Use unapproved devices or automated programs to interact with the Services
Violation may result in immediate termination.
16. Intellectual Property
All software, interfaces, graphics, trademarks, and other elements of the Services are owned by LobbyCentral or its licensors.
Users may not copy, modify, distribute, or create derivative works from the Services.
17. QMonitor Display Content
LobbyCentral does not display third‑party advertisements within the Services and does not sell or provide advertising space to external parties. Certain Subscriber organizations may choose to display still images, announcements, or other visual content on the QMonitor platform as part of their LobbyCentral subscription.
All content displayed on QMonitor is created, selected, and controlled solely by the Subscriber. LobbyCentral does not review, approve, endorse, or monitor Subscriber‑provided display content and is not responsible for its accuracy, legality, or appropriateness.
Subscribers are solely responsible for ensuring that any images or materials displayed through QMonitor comply with all applicable laws, regulations, and organizational policies. Subscribers agree to hold harmless and indemnify LobbyCentral for any claims, damages, or liabilities arising from Subscriber‑provided QMonitor content.
18. Indemnification
You agree to indemnify and hold harmless LobbyCentral from any claims arising out of:
- Your use of the Services
- Your Content
- Your violation of these Terms
- Your violation of third‑party rights
This obligation survives termination.
19. Warranty Disclaimer
The Services are provided AS‑IS without warranties of any kind.
LobbyCentral disclaims all implied warranties, including merchantability and fitness for a particular purpose.
20. Limitation of Liability
To the maximum extent permitted by law, LobbyCentral is not liable for any indirect, incidental, special, punitive, or consequential damages, including loss of data, revenue, or business, arising out of or related to your use of the Services.
LobbyCentral’s total liability for any claim arising from the Services will not exceed the amount paid by the Subscriber for the Services during the twelve (12) months preceding the event giving rise to the claim. If you are dissatisfied with the Services, your remedy is to stop using the Services and, where applicable, discontinue your subscription.
21. Termination
LobbyCentral may terminate or suspend your account at any time for:
- Violation of these Terms
- Security concerns
- Non‑payment
- Use of PHI
- Competitive misuse
Inactive (unpaid) accounts may be deleted after 90 days.
22. Governing Law
These Terms are governed by the laws of the State of Ohio.
You consent to exclusive jurisdiction in Franklin County, Ohio.
23. Miscellaneous
- No waiver of any term is a continuing waiver.
- If any provision is unenforceable, the remainder remains in effect.
- Users may not assign these Terms.
- LobbyCentral may assign these Terms without restriction.
24. Contact Information
Fuhr Software, Inc. dba LobbyCentral
150 E. Mound Street, Suite 309
Columbus, OH 43215 USA