After logging in, users are see a Connection Failure message
After a user logs into LobbyCentral, the browser makes a connection attempt to the push notification service. This service is responsible for notifying users when a customer has been checked in or out.
When the connection is successful, the name of the connection is displayed in green.
If the connection is not successful, a Connection Failure message and a red icon with a slash is displayed.
Verify that the LobbyCentral Application Pool is set to Integrated
- On the web server, open IIS
- Expand Application Pools and locate the lobbyCentral pool
- If the pool is set to Classic, right click the pool and choose Properties
- Change the Pipeline from Classic to Integrated and save.
- Expand websites, Default Website
- Locate servicecenterweb and choose Basic Settings
- Verify that it is using the correct application pool
It is not necessary to reboot the server after making changes.