I've enabled Text Notifications. Why aren't my customers receiving them?
If enabled, your customers can receive a text notification from the employee, once their name is selected from the wait list.
When a customer is selected from the wait list, an email is sent to their mobile provider, who then translates the email into text form, and sends it to the customer's phone.
Some mobile providers are slower than others at translating the information into text form, so depending on the mobile provider, it can take some time to receive the message.
Other factors may come into play if a customer is not receiving the notification, such as a limited number of text messages on the customer's mobile plan, etc.