I've enabled Text Notifications. Why aren't my customers receiving them?

If enabled, your customers may receive a text notification from LobbyCentral after their name is selected from the wait list. If the customer does not receive a text message, first verify the number was entered in the correct location, and entered correctly. The option to enter a mobile number displays on the Confirmation page of the kiosk, during the check-in process.

If employees are manually checking in customers, the "Send Text Notification" box must be checked, and the mobile number must be entered, in the Text Paging section of the new check-in request.

Other text notification issues may include the a limited number of text messages allowed per month on the customer's mobile plan, etc.

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