Why am I not receiving emails from LobbyCentral?

If you are not receiving notification emails from LobbyCentral, there are a couple of things to check.

If you are using spam filtering software, you will need to white-list or allow *.lobbycentral.com.

If you have email rules created for notifications in System Options, such as shown in the screenshot below,

you will not receive an email notification until there are X customers waiting in the lobby.

In order for email notifications to be sent every time, regardless of how many customers are waiting, any/all numbers should remove the setting.

To modify the notification rule:

Please have your administrator login with the admin account and go to Tools > Administration > System Options.

1. Select the Notifications tab.
2. Remove the number from Send email/text notifications to Users (or Supervisors) after: X waiting Customers. The box should be blank.
3. Save Changes.
4. Ensure all users restart LobbyCentral for the change to take affect.