Kiosk Ticket & Visitor Badge Setup

Note: The ticket printing function is not supported on Macintosh computers, iPads, or other mobile devices.

System Requirements

The web kiosk requires the following components to use the ticket printing feature.

• DYMO Label Writer series printer (Model 450 recommended). A network printer is not supported.
• Roll of Continuous Paper for check-in tickets, (DYMO part # 30270). The paper type for badge printing is adhesive labels, DYMO stock #30857.
• the latest version of DYMO Connect Software installed on kiosk PC. (Please be sure to UNINSTALL any old DYMO software)
• Internet Explorer 9 or higher, with ActiveX enabled (Note: Internet Explorer is the only supported browser at this time).

Check-In Ticket

The check-in ticket is used in conjunction with QMonitor, to page a customer by number, in environments that prevent the customer’s name from being used. The printed check-in ticket shows the customer’s number and is displayed in QMonitor when the customer is paged to the counter.  To assign a call-out number to customers, Generate and Present Call-Out Number, must be enabled in Web Kiosk General Settings.

Visitor Badge

Visitor badges may be printed and used to identify non-customers in your building. The web kiosk has the ability to print a Visitor Badge in both LobbyCentral modes:  Customer Check-in/Check-out, and Visitor Sign-in/Sign-out. 

NOTE** However, if LobbyCentral is being used in Customer Check-in/Check-out mode, customers may check-in using the kiosk, but visitors (non-customers) must check-in with a LobbyCentral User through the Visitor Center.

Setup DYMO Label Printer

In order to print badges from LobbyCentral to a DYMO printer, the following steps must be performed.

1.  Uninstall Dymo 8.x software.

2.  Install Dymo Connect with the Dymo Connect Web Service option.   Should be installed by default.

3.  After installation verify that the service is running by checking the task tray (far right bottom of task bar) for the Dymo Connect Service icon.   If it is not present, click the Windows icon and type "Dymo Connect Web Service" and select.

Note: Printing is not supported with iPad or Android devices.

1. Start the LobbyCentral Kiosk.
2. If prompted to allow the Sanford, L.P. plug-in, click Allow Access.
3. Under Ticket Printing, select the DYMO printer to print tickets.
4. Under Badge Printing, select the printer.

At this time, Twin DYMO printers are not supported.

Note: The ticket printing function is not supported on Macintosh computers, iPads, or other mobile devices.

Verify that the DYMO Connect Web Service automatically starts when the computer is started.

1.  Click the Windows icon and type Startup Apps
2. Scroll though the list of apps that are started with the computer and locate the DYMO Connect Web Service app.
3. Verify that the app is set to On