Web Kiosk Global Settings (on premise)
The web kiosk provides a self-service check-in system for your customers. It is accessed by a compliant web-browser or by installing the LobbyCentral Kiosk iPad app, available in iTunes.
To access kiosk general settings, go to Tools > Administration > Kiosk- General Settings.
Settings & Options
Allows User control of the web kiosk settings.
| Idle Time-Out | Allows the user to select how long the kiosk must remain idle before resetting to the Welcome screen. For Example, if a customer starts the check-in process, but leaves the kiosk before completing check-in, the kiosk will return to the Welcome screen after the selected amount of time. | |
| Confirmation Page Delay | The user can select how long the Check-In Confirmation page will display before refreshing to the Welcome Screen. The default setting is 8 seconds. | |
| Disable check-in type screen | If this option is selected, the kiosk will begin on the Name screen. Appointment check-in at the kiosk will not be available if this option is selected. | |
| Disable Account Number field | If selected, the Account ID field will not be shown on the Name screen. | |
| Generate and Present Call-Out Number | LobbyCentral can generate a number and assign it to a customer request. This number is displayed to both the customer and the user. When the user changes the customer's status from pending, to in-service, the call-out number is displayed on QMonitor as well as the user's screen, in place of the customer's name. A DYMO printer may be connected to the kiosk to print the call-out number for the customer. See Kiosk Ticket & Visitor Badge Setup for more detail on printing a ticket. | |
| Disable 'Other' visit reason | If selected, the customer is required to select a visit reason from the drop-down menu and, "Other Service Not Listed’ is not shown. | |
| Disable 'First Available' option | Hides the option to choose First Available employee, requiring the customer to select an employee from the list provided. If this option is enabled and no users are signed in, the First Available option will still be displayed. | |
| Disable Requested Employee list | The user may hide or show the Requested Employee list, which allows the customer to choose who they are meeting with. | |
| Disable Appointment Check-In | Allows user to hide or show the appointment button, on the kiosk. If the appointment button is hidden, only walk-in check-in is available. | |
| Separate Queue from Services | The queues and services will be separated into two drop-down menus when this option is selected. When disabled, queues and services are combined into one drop-down menu, with the services listed below each queue. | |
| Show Internal Customer ID | Displays the internal customer ID | |
| Allow check-in if Internal Customer ID is not found | The customer will be able to complete the check-in process even if LobbyCentral cannot find an internal customer ID |
Wallpaper
The default Kiosk wallpaper (shown behind the input elements) may be replaced with a custom image file. The image resolution should match the device the kiosk is running on. For example, if you are using the iPad Kiosk app, be sure that the resolution matches the iPad’s display requirements
| Device | Size of Wallpaper |
| iPad 1st & 2nd generation | 1024 x 768 |
| iPad 3rd & 4th generation | 2048 x 1436 |
| iPad Mini | 1024 x 768 |
| Android Web Browser | Use the device's supported display resolution |
| Web Browser (PC or Mac) | Use the computer's current display resolution setting |
Select Language Title and Subtitle
LobbyCentral allows you to customize the title and subtitle for the language selection screen of the kiosk. To use the default setting, leave text box blank.