Should I use Cloud or On-Premise?

Cloud Based

LobbyCentral cloud-based software is hosted on our server in a data center. All that is needed to access your account is an internet connection and a compliant web browser. This means you can access LobbyCentral from anywhere in the world.

Benefits to Cloud-based system:

• No software or hardware to install or maintain.
• Accessible from anywhere internet is available.
• Convenient pay-as-you go, cancel anytime subscription.
• Comes ready to run.

Features on the Cloud that are not available for On-Premise

• LineReserve - allows customers to save a place in line before they arrive
• StatusTrack - customer messaging system
• ExpressLobby - mobile check-in
• LobbyView - allows customer to see how many people are in line from a wiget on your website
• Zoom meetings for online appointment scheduling
• New/modernized appointment scheduling calendar, with bulk cancellations allowed
• Restricted Dates for appointments
• User Hours for scheduling appointments
• QMon voice announcements
• Sub-services - group your visit reasons
• Callback Queues
• Polls
• Closing questions
• 2-factor authentication available
• Complexity of password option (for users logging in)
• Audit log
• Self check-out for customers (not visitors) at kiosk
• Customer flagging - stop customer from checking in with custom message

LobbyCentral cloud security uses 256-bit encryption to protect data travelling to and from our servers. Cloud databases are single-tenant and are encrypted at rest. LobbyCentral cloud does not support Single Sign-On technology. 

We no longer setup new accounts with the On-Premise platform.  We will be sunsetting this version in the near future.  

Please contact [email protected] if you have additional questions