LobbyCentral Quick Facts

Summary

LobbyCentral is a fully automated check-in system that securely captures the customer’s name, reason for visit, time in, and other customizable fields.

Eliminating a paper sign-in sheet protects customer information while maintaining a list of who is waiting in order of arrival time. LobbyCentral also saves money by eliminating “take-a-number” refill and other paper-based management systems.

Employees can easily monitor waiting customers from their desk. LobbyCentral will notify users when a customer has checked in, displaying name, reason for visit, requested employee (if selected), and time in.

Monthly and weekly reports are simplified with LobbyCentral’s built-in reporting system. Access to critical information such as number of visits, average wait time, average service time, and reason for visit is available with just a few clicks. Export data to combine LobbyCentral information with data from other systems.

Best of all, LobbyCentral is 100% browser based which means no end-user software to install.

Business Challenges

Paper sign-in sheets expose names, phone numbers, email, and other sensitive information in a time when identity theft is on the rise
Most paper sign-in sheets violate policies at a local or federal level
Take-a-number systems can’t check-in or check-out times, requiring employees to keep track of their service time
Identifying hours when service slows due to heavy traffic and too few employees
Appearing unorganized, leading to customer frustration and abandoned visits

Key Features

Kiosk securely captures sensitive information such as name, visit reason, time in, time taken, and time out
QMonitor provides customers with their position in the queue and name notification
Real-time monitoring notifies users when a customer has been added or taken from the wait queue
Simple and intuitive interface allows users to quickly familiarize themselves with managing customers
ExpressLobby (Mobile check-in), exclusive to cloud subscription. Customer checks in via mobile device and is virtually placed in queue. Customer waits in car, or a nearby location until they receive a text notifying them they may enter the building.
Cloud based model means no software to install. For more secure environments, LobbyCentral is available as a licensed on-premise subscription.

Business Benefits

Maintains customers in order of arrival and eliminates “accidental name scratch-off”
Gives management ability to obtain traffic data for any given date range
Lower TCO compared to paper based systems and manual reporting
Improves accuracy of collected information, primarily check-in and check-out
Provides a professional and organized appearance

More Information and Trial

To learn more about LobbyCentral please call us at 1-800-715-7172 or visit our website at http://www.lobbycentral.com.

To register for a free trial, please visit http://www.lobbycentral.com.