LobbyCentral / QMonitor does not Auto-Refresh
The LobbyCentral web portal, LobbyCentral Mobile iPad app, and QMonitor all connect to a push notification service to receive queue refresh updates. These updates are sent when a customer's request is opened, changed, deleted, or closed.
When the web portal and iPad app receive the notification, the application refreshes its lists. When QMonitor receives the notification, it refreshes its display and/or displays the Call to Action alert message.
If the application loses its connection, even temporarily, to the push notification service, this will stop the automatic refreshing of the display, as the application no longer receives messages. When a lost connection occurs, the application will attempt to reconnect and give up after too many failed attempts.
If you are experiencing connection losses, contact your IT department for further assistance. There are many factors that could cause intermittent or permanent loss and only your IT staff will be able to look into the the cause.
Common connection loss/failure sources:
- Faulty or misconfigured wireless router
- Weak wireless router signal
- Firewall / Anti-Malware software
- Non-compliant web browser. Please see our list of supported web browsers here.
- Local network issues
- Slow or spotty internet service