How Can I Contact Support & What are your Hours of Operation?

Please find the LobbyCentral product or service that you are currently using, to determine your support options.

Cloud & On-Premise Customers w/Basic Support, and Trials

Please contact support@lobbycentral.com

Corporate & Premium Support Customers (Cloud & On-Premise)

Please email support@lobbycentral.com or call 1-800-715-7172.  
Our normal business hours are Monday through Friday, 9:00 am to 5:00 pm Eastern Standard Time.
On-Premise Customers Please Note: 
LobbyCentral's technical support is available to active maintenance customers during standard support hours Monday-Friday, from 9am to 5pm EST.   

Annual maintenance does not include support for non-LobbyCentral applications, including SQL server, or Windows server OS. Only application level support is provided. On-premise customers must have qualified employees that have experience working with server side applications and resources. 

The server requirements posted for on-premise are minimum requirements.   Depending on the amount of transactional activity, it may be necessary to increase those requirements for performance.   LobbyCentral is a database transaction heavy application.  

You can reach support by emailing your question to  support@lobbycentral.com or by opening a support ticket at https://support.lobbycentral.com.  

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