81. Version 7.3.3 Patch Update [1-14-2024]

An important change: Text messages are now limited to 160 characters, including customer and queue name placeholders.  If you have customized your turn-notification message, please review it to ensure it will not exceed the character limit.

  • Changed process that handles opening in-service requests.  User can no longer access another user's open tickets without requesting a transfer.
  • Total length of text messages is now limited to 160 characters.
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