Using a custom field in place of QMonitor's customer name

Beginning 9/23/2022 customers may create a custom field to be displayed in place of a customer's name in QMonitor Classic.

Creating the Custom Field

The requirements for a custom field to be used as the display field in QMonitor Classic are:
  1. The field is marked as Required
  2. The status is Active
  3. The Show In options includes QMonitor (Classic only)
  4. It can be any Screen type.

QMonitor Classic Settings

  1. Set the Name Format to Use a Custom Field
  2. Select the Custom Field to use. Only custom fields that meet the requirements will be shown.

Please note: if you are using a newer browser like Chrome, Edge, or Firefox, make sure that is whitelisted in Media Audio Play. For information on how to do this, please view the following article and scroll to the bottom:

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