74. Cloud Update: Version 7.0.11 Release [7/31/22]

7.0.0 Release - Unified Solution Release

Changes
*Added resend button for two factor verification
*Cross-sell has been replaced with Closing Questions. See online help for more info.
*Added Service Start and Service End report fields to the CSV report writer
*CSV report will now show multiple services worked on the same ticket. Use the Service Start and Service End fields to report when each service started and ended.
*Added "Created On" report field to CSV
*Help beacon has been moved to the right side of the screen
*Opening a work request that is in progress by another user will no longer automatically reassign
*Mobile check-in URL for appointments is now a short URL code
*Mobile number is now a standard check-in field and does not depend on SMS Customer Notifications
*If StatusTrack is enabled, the "Send ready to assist notification" is changed to "Send StatusTrack updates"
*The system notificaton option title "Allow customer to receive a 'next-in-line' text message" has been changed to "Enable 'ready to assist' text messaging"
*Removed text notification from Work queue ticket
*The In-Service account ID column has been combined with customer name. If the Show Account ID in In-Service List option is enabled, the account ID will appear under the customer's name
*Restricted Individuals has been renamed to Restricted Entry List
*When searching for a customer during the creation of an appointment or check-in, restricted individual matches will be flagged in the results.
*Check-In and Overdue notifications now show in Windows native notification when using a modern browser such as Microsoft Edge, Firefox, or Chrome.
*Removed webkitNotification

Resolved
*Fixed work queue tickets 'disappearing' from the queue when a ticket was opened (placed into working status) but not completed.
*Fixed CSV report generator not pulling the sub-service description. It would pull the primary service reason.
*Removed [custom_fields] tag from the "check-in deleted" email

New
*Began migrating page layout and look to "2022 UI Refresh"
*Added a large customer import API
*Appointment management has been redesigned
*LobbyCentral can now create a Zoom meeting when creating an appointment. Feature requires the Essentials or Corporate plan and a Zoom account.
*Added Closing Questions to pre-check-out, which replaces Cross Sell
*Added StatusTrack, a messaging service that will text a customer a private link where they can monitor the status of their check-in and receive service updates throughout their visit. StatusTrack must be enabled in System Options and requires a LobbyCentral Essentials or Corporate plan. StatusTrack overrides SMS Notification.