Version 6.0.0 [12-12-12]

Important: This version requires the update of all LobbyCentral components, including the Service Center Desktop client. Please see the LobbyCentral Update Instructions for more information.

User Pages

Resolved Issues

Fixed error when trying to edit a scheduled visitor.
Fixed issue with some fields not clearing after new visitor ticket created.
Added limit of 255 chars to Comments field when creating a request.
Fixed badge print failure when using IE version 7 or older.
Fixed Javascript error on QMonitor.aspx.
Fixed QMonitor to display only Active locations.
Added jquery.vticker.js to installer which was missing from the 5.1.3 build and prevented QMonitor from running.
Fixed missing polling timer for Lobby.aspx.
Fixed an issue with wait time on Request Detail screen. If a ticket is returned to queue before completed, the time shown was double or more the actual time waited.
Fixed problem with adding a service to a request after editing the current service.
Fixed incorrect wait-time display if check-in time fell between 12:00 pm and 12:59 pm.
Fixed issue with losing an open callback queue request if browser is closed.
If user status is set to 'Away', it will not change by logging in or out.
Fixed issue with customer edit screen showing status of active for inactive accounts.

Changes

If user is assigned to queues at more than one location, the location list will now default to the home location.
Changed user board to show 'Away' vs ' Unavailable'.
Added Compatibility View detection to Login page and added warning.
Added ability to edit opening/closing comments, referring user, and completing user on a closed request.
Added ability to change the start and end date for a completed service.
Added automatic log out of web client if browser is closed for 20 minutes.
Contact queue members will receive an email when a new request is created.
Added option to send queue members an email when a new request is created.
Replaced menu bar for performance enhancement.
An In-Service request that is older than the current date, will be changed to color to red and no longer say "Expired!".
Selecting an employee when checking in a visitor is no longer required.
Fix Request notice now only appears for user levels with Supervisor or Administrator.
Added integrated web chat module.
Added broadcast message to chat.
Mobile client was removed and replaced with official iTunes app.
Added Multi-ticket handling function.
Added Visitor History.
Report menu option no longer shows if user does not have access to Dashboard or Reporting.
Added ability to create and assign Service Counters for use with the QMonitor display system.

Admin Pages

Fixed error when trying to delete a Reminder Reason in Data Table maintenance.
Fixed issue with queue list not clearing when selecting a location on the User.
Added Service Counters administration.

Maintenance page

Changes

Added the ability to add multiple services to a service queue in Queue Management.
Product Interest or Interest Section (Cross-sell) has been renamed "Item Tracking".
Callback queue has been renamed "Contact Queue".
Item Tracking headers are now customizable. These were previously set to Not Offered, Accepted, Interested, and Declined.
System Option to require item tracking (formally cross-sell) selection has been removed.
Added queue type when viewing a user's assigned queue list.
Added option to override max wait time at the queue level.
Added option to disable max wait time at the queue level.
Added option to hide a queue from QMonitor screen.
Disabled page request validation to prevent rejections if the request contains HTML tags.
Added option to send reminder email for pending Contact Queue requests.
Added ability to create drop-down list style custom fields by entering a list of default values.