Fixed issue that left request in an invalid state when changing time values for an abandoned request
Fixed issue with In Service list displaying all queues instead of just the user's queues
Fixed the form not clearing in Kiosk Routing Rules when adding or changing a rule
Fixed error message when clicking View
Changed searching for customer by Account ID from exact to fuzzy to allow partial entry
Added "Created By" field to Excel Report Generator to get the name of the user that created the request
Added 'Status' field to Excel Report generator
In web kiosk, if First Available is hidden, customer must select a name from the requested employee drop-down. It no longer defaults to the first name in the list.
Adminstrator accounts no longer need explicit access permissions to Report Manager, Dashboard, or Excel Report Generator
Excel Report Generator is now accessible only by users with the Report Manager access permission
Changed menu and page title "Kiosk Routing Rules" to "Auto-Assignment Rules"
In Kiosk Auto-Assignment, you can now set a secondary user if primary user is logged out, away, or at lunch. If secondary user is also not available, ticket will be assigned to First Available.
You can now attach a video to the Kiosk disclaimer screen
Added Account ID field when viewing the details of a pending request
The check-in page will now load all pending requests instead of the last 7 days. This allows users to catch and fix open reqeusts that were not closed.
Charges for queue increases or subscription changes are now applied immedately instead of waiting until the next billing period, which caused confusion.
The link "Click for more information" has been changed to "View Service Details" to view the long description of a service
Added Request ID and User to Comment History when viewing the details of a customer through search
Added ability for admin and supervisors to edit pending service requests on the Open Requests tab in Metrics (Dashboard)
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