Check-In Management Screen (cloud)
Check-In Management Screen Breakdown
1. Queues (Left side): Lists all monitored queues and number of waiting customers. View all queues together or individually. Notifications for all assigned queues.
2. Work Queues, Callback Queues & Appointments: Additional tabs for work/callback queues and appointments.
- Lobby Queue: Manages walk-in customers.
- Work Queue: Manages remote service requests and other duties.
- Callback Queue: Holds requests from customers who asked for a call.
3. My Status (Left side): Change status to Available, Away, or at Lunch. Custom messages in the text field. Quick status change buttons (In/Out).
4. My Appointments (Left side): Shows scheduled appointments for the day. Only individual appointments viewable. For all appointments, perform an Appointment Search.
5. Pending Requests (Center): Displays waiting customers in order of arrival (FIFO). Administrators can enable FIFO to enforce order.
- Overdue Requests: Pending requests past a time limit turn red. Admins set Max Wait Time and color codes in settings. Special Service Requests (wheelchair assistance, translator) marked with icons.
- Hidden Service Detail: Admins can disable service details to prevent cherry-picking. Default "Reason Not Selected" displayed.
6. In-Service List (Center): Displays customers currently being assisted. All requests shown regardless of selected queue.