Check-In Capture Type (cloud)
LobbyCentral has two operating modes, Capture Time In, Time Seen, and Time Out (recommended), and Capture Time In and Time Out. This setting can be only be changed by an administrator, in System Options. Most LobbyCentral customers will use Capture Time In, Time Seen, and Time Out for their day to day operations.
Capture Time In, Time Seen, and Time Out
Capture Time In, Time Seen, and Time Out is used to check-in customers who are meeting with an employee for service. In this mode, both the customer wait time and service time are tracked.
The customer's name and visit reason are entered into the system at the kiosk, or by a receptionist. Employees receive check-in notifications, and may view and take waiting customers, from the queue.
This is the default operating mode of LobbyCentral.
Capture Time In and Time Out
Capture Time In and Time Out is used to sign-in visitors to your facility. A visitor is not a customer, but someone who is visiting the facility to conduct other business, such as a vendor or salesperson, or they are there to meet an employee for personal reasons.
In Capture Time In and Time Out, LobbyCentral captures the Time In and Time Out only. The visitor's name, reason for visit, and requested employee, are entered into the system at the kiosk, or by a receptionist. The host employee (employee meeting with the visitor) receives an email notification after the visitor signs in.
The system Admin may configure LobbyCentral to immediately sign-out the visitor after sign-in, or the visitor can sign-out at the kiosk upon leaving the facility. Please see Visitor Security Center in the LobbyCentral Cloud user guide for more information.