Troubleshooting

Can't connect to server with a self-signed SSL Certificate

If your server is using a self-signed SSL certificate, Apple has added additional security steps starting with iOS 11 to allow the iPad to connect to the server. 

  1. Install the self-signed certificate onto the iPad
  2. Go to Settings, General Settings, Configure Certificates
  3. Locate the self-signed certificate and set the security option to ALLOW.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us