Locations (on-premise)

For example: An auto dealership may have a Service Department and a Showroom that exist in the same building. However, for reporting purposes, these two departments wish to be treated as individual locations.

Location Rules

• A User can access a service queue at any location, provided that the user has permission.
• A User cannot be logged into multiple locations at one time.
• You may create as many locations as you like.
• Each location manages its own set of service queues.

Location Properties

Basic information regarding the location.

Name	Name of the location
Max Wait Time	Maximum allowed minutes, before users are reminded that a customer is waiting to be serviced. When the max wait time is reached, the customer's name is highlighted in red, and a chime indicates that they are still waiting.
Time-zone	The time zone of the location.
Status	Whether the location is actively being used in LobbyCentral.

Add Location

1. Under Settings, click Locations.
2. In Manage Locations, click New Location.
3. Enter the name of the location.
4. Set the max wait time.
5. Set the location’s time zone.
6. Leave status set to Active.
7. Click Save.

Modify Location

1. Under Settings, click Locations.
2. In Manage Locations, find the location to update and click Modify.
3. Make the desired changes.
4. Click Save.

Delete Location

1. Under Settings, click Locations.
2. In Manage Locations, find the location to remove and click Delete.
3. Confirm that you want to delete the location.

Note: A location cannot be deleted once service requests have been created, or if queues or users have been assigned to it. To prevent the location from appearing in drop-down menus, change the status to Inactive.