Changing User Status (on-premise)

A user’s status is automatically updated when taking or closing a service request. You can also change your status on the Checked-In screen in the My Status widget.

Change User Status

Select a status option.
Type in an optional message.
Click Update.

Below is a list of status messages you may see displayed for other users while logged into LobbyCentral.

Online	User is logged into LobbyCentral, but is not signed into a queue (such as a supervisor).
Offline	User is not logged into LobbyCentral.
Available	User is logged in and available to take service requests.
In-Service	User is helping a customer.
Away	User is signed in, but not available to take service requests.
Lunch	User is signed in, but out to lunch.