User Preferences (cloud)

General Settings

User ID	Unique identifier assigned by LobbyCentral when the user account is created. The user does not need to retain this information.
Username	Login name created by the administrator. The user may change their username in User Preferences.
First Name	User's first name; may be updated by user in User Preferences (this does not affect the username).
Last Name	User's last name; may be updated by user in User Preferences.
Email	The email address where notification alerts are sent (if enabled by administrator).
Mobile Phone	The phone number where notification text alerts are sent (if enabled by administrator).
Mobile Provider	The mobile phone carrier. Mobile provider must be selected if a mobile phone number is entered. If carrier is not listed, please contact [email protected].

Note: When using SMS employee check-in notification, standard text messaging rates may apply. 

Security Question

A Security Question is used to verify the user's identity when resetting the password. It is strongly recommended that a security question be created by the user, in case of forgotten LobbyCentral password.

1. Select a predefined question or create your own question by selecting Create a custom question, from the dropdown menu. 
2. Enter the answer to the question selected. Try to use one word answers whenever possible. 
3. Click Update Preferences.

Note: The security answer is not case-sensitive.

Password

LobbyCentral displays the last date your password was changed, and the date that your current password expires. 

Update Password

1. Enter the new password. 
2. Retype the new password in the confirmation field.
3. Save.

Notification Settings

Allows the user to set notifications for check-ins.

Notification Method	Method used to collect check-in information. It is not recommended to change this setting from Push.
Check Server Every:	Only used when Notification Method is set to Pull. Options range from 30 seconds to 5 minutes.
Audio Notification	Enables or disables the notification sound played upon customer check-in.
Audio Source	Plug-in the browser uses to play the audio alert. HTML 5 is recommended. Note: QuickTime is for browsers that do not support HTML5 (for example IE9). IE10 and higher, now support HTML5 audio.
Check-In Notification	Audio alert played when a customer checks in. Various alerts may be selected from the dropdown menu. Users can preview the sound by clicking the speaker icon next to the selected style.
Over Max Wait Time Notification	Audio alert played when a customer has waited beyond the maximum wait time. Various alerts may be selected from the dropdown menu. Users can preview the sound by clicking the speaker icon next to the selected style.

Options

The Queue List View Style may be changed from Default View to Simplified View. When viewing the Check-In Management screen in Simple view, only pending requests and In-Service requests are displayed. Queues, My Status, and My Appointments are not displayed, allowing for a more simplified view of the screen. See below for sample views of each.

Help Beacon: The help beacon is a quick option to search the LobbyCentral knowledge base. Users can search a topic, or create a help desk ticket by clicking on 'Ask.' The help beacon may be disabled by the user in User Preferences.

Sample: Simplified View

Sample: Default View