How To / Troubleshooting (Cloud)

Troubleshooting tips and articles regarding LobbyCentral Cloud

Why are my users being logged out of LobbyCentral?
LobbyCentral does not automatically logout users. When a user logs in, a session cookie is created, and is used to identify the user within LobbyCentral. ...
Tue, Nov 3, 2015 at 2:19 PM
Finding and Handling Duplicate Customer Records
You can search for duplicate customer records and then perform a merge to keep your customer database running efficiently. Finding Duplicate Records ...
Wed, Feb 17, 2016 at 11:51 AM
The kiosk window is cut-off at the top of the screen; not centered
If you are using Internet Explorer, the kiosk window will appear cut-off if the browser is operating in a lower version mode.  IE contains a backwards compa...
Mon, Aug 14, 2017 at 10:34 AM
How do I turn off the Phone Number check-in feature in the kiosk?
The version 4.0 update added a new way for customers to check-in at a kiosk by using their Phone Number. You can turn this feature off by modifying the ...
Tue, Aug 15, 2017 at 7:44 AM
How do I turn on Full Screen mode using Microsoft Edge?
To activate full-screen mode in the Edge browser, press Shift-Window's Key-Enter together. Use the same key combination to exit full-screen mode.
Mon, Aug 14, 2017 at 10:45 AM