How To / Troubleshooting (On-Premise)

Troubleshooting and "How To" tips and articles regarding LobbyCentral On-Premise

LobbyCentral Update Installer
Installation Types Server and Database This option will update the LobbyCentral software and database. Database Only This option will only update ...
Mon, Jul 3, 2017 at 12:51 PM
Moving the LobbyCentral Database
Moving the LobbyCentral database is a pretty straight-forward process.   This solution will walk you through the steps of moving the database to a new ser...
Fri, Jul 1, 2016 at 10:59 AM
Single Sign-On and Web Kiosk, QMonitor
Single Sign-On requires Windows authentication method, and anonymous authentication, disabled. If the kiosk or QMonitor are used on a PC that is not...
Thu, Dec 3, 2015 at 1:34 PM
Decrypting the LobbyCentral Service configuration file
Beginning with LobbyCentral On-Premise version 6.2.2, the LobbyCentralService.exe.config file is automatically encrypted for enhanced security. When the ser...
Tue, Nov 3, 2015 at 1:04 PM
Protecting database username and password
LobbyCentral stores the database information in CustomerSettings.config.   This includes the username and password LobbyCentral uses to access the database....
Tue, Jan 31, 2017 at 10:01 AM
Setting up Persistent Session State with SQL
Storing session state in SQL Server eliminates session log outs due to memory issues and web server restarts.   This is because the session token is stored ...
Fri, Jul 28, 2017 at 11:35 AM
Slow performance / Timeout Message
NOTE:  This article has been updated to use Microsoft's recommendation of rebuilding table indexes. If users receive an error message about a...
Wed, Jun 28, 2017 at 12:18 PM
SSL and Push Notification
When using LobbyCentral over an SSL connection, it is necessary to override the Push Notification URL, or browsers will not receive check-in notifications. ...
Tue, Nov 3, 2015 at 1:48 PM
404 page not found error when trying to download the Desktop Notifier
The link inside LobbyCentral, to download the Notifier is no longer active. Please log into http://support.thinkfsi.com, and go to the download page, wher...
Fri, Jun 3, 2016 at 2:12 PM
The checked-in screen and QMonitor are no longer updating after a customer checks in?
Problem After upgrading to 7.1.2, the checked-in screen and QMonitor no longer update after a customer checks in using the web kiosk. The confirmatio...
Tue, Nov 17, 2015 at 12:26 PM