On-Premise Admin Manual

On-Premise manual for LobbyCentral Admin, and IT personnel.

Installing LobbyCentral
These instructions were updated on 7/16/15 and applies to version 7.x. LobbyCentral is a system made up of the main software and additional comp...
Tue, Feb 2, 2016 at 2:02 PM
Administration
The administration section of LobbyCentral manages system users and other settings. To access Administration, you must have an Admin access level. For more ...
Tue, Feb 2, 2016 at 3:33 PM
Locations
In general, LobbyCentral defines Location as a physical building which contains at least one queue. However, in some instances, location can also be defined...
Fri, Feb 5, 2016 at 1:47 PM
Users
Accessing LobbyCentral To access LobbyCentral, users need an account. A user can access any location that their account has permission to log into. ...
Thu, Jul 7, 2016 at 10:01 AM
Single Sign-On
Single Sign-On requires additional configuration that must be performed by a member of your Information Technology department. Overview Sing...
Tue, Feb 9, 2016 at 12:59 PM
Service Descriptions
Service descriptions are assigned to the service queue’s drop-down menu when a new request is created. A service description must be added to at least one q...
Tue, Feb 9, 2016 at 2:08 PM
Queues
Queue Types Queues are used to hold pending customer requests in the order they were entered, and contain the service reasons for each of those groups. Th...
Tue, Feb 9, 2016 at 2:45 PM
Data Tables
Data Table Items Data tables contain custom descriptions that are used in various drop-down menus within LobbyCentral. See below for a description of each...
Tue, Feb 9, 2016 at 3:04 PM
Service Counters
Service Counters are used in businesses where customers are called to a counter, or window, for service.  LobbyCentral's QMonitor uses service ...
Tue, Feb 9, 2016 at 3:15 PM
Custom Fields
Custom fields may be created to obtain additional information from a customer during check-in. These fields are attached to the service request and can be v...
Tue, Feb 9, 2016 at 3:59 PM