On-Premise User Manual

User manual for LobbyCentral On-Premise customers

Logging In
Users must create a strong password containing at least 8 alphanumeric characters, and cannot reuse the previous password. LobbyCentral supports two...
Thu, Feb 25, 2016 at 3:15 PM
Logging/Timing Out
It is important that you log out of LobbyCentral when you leave the office for the day. This helps to keep the User Board information accurate. To l...
Thu, Feb 25, 2016 at 3:18 PM
Multiple Locations (Single Sign-On Mode)
If your account has been assigned to work multiple service locations, the Location window will be shown after a successful log in. Select the service ...
Thu, Sep 17, 2015 at 11:47 AM
Navigating The Check-In Management Screen
The Checked-In screen is divided into five main sections: Queues, My Status, My Appointments, pending requests (or wait queue), and In-Service list. See bel...
Mon, Feb 29, 2016 at 3:50 PM
Creating Check-In Requests
There are two ways for a walk-in customer to check-in using LobbyCentral. A customer can check-in themselves through the kiosk, or a user can check-in the c...
Mon, Feb 29, 2016 at 3:52 PM
Managing Pending & In-Service Requests
Customers who are waiting for service, are displayed in the waiting list (also known as pending service requests). When a new check-in request is added ...
Mon, Apr 3, 2017 at 2:07 PM
Creating & Managing Appointments
Appointments are service requests that are scheduled for a specific date and time. You can create an appointment for any location, and assign an employee to...
Tue, Mar 1, 2016 at 12:16 PM
Changing User Status
A user’s status is automatically updated when taking, or closing a service request. You can also change your status on the Checked-In screen in the My Statu...
Tue, Mar 1, 2016 at 12:11 PM
Request History- Search & Edit
The search menu contains three types of search actions that can be performed; search Request History, search Appointments, and search Customers. This sectio...
Tue, Mar 1, 2016 at 12:22 PM
Appointments- Search & Edit
A user may perform a search for appointments in LobbyCentral by going to Search > Appointments, and entering the requested information. An appointment se...
Tue, Mar 1, 2016 at 12:25 PM