Cloud Admin Manual

For LobbyCentral Administrators. Contains instructions in setting up LobbyCentral and it's various functions.

Administration
The Administration section of LobbyCentral manages system users and other settings. To access Administration, you must have an Admin access level. For more ...
Tue, Aug 22, 2017 at 12:07 PM
Locations
In general, LobbyCentral defines Location as a physical building which contains at least one queue. However, in some instances, location can also be defined...
Fri, Jan 22, 2016 at 2:13 PM
Users
Accessing LobbyCentral In order to check-in and manage customers, users need a LobbyCentral account. A user can access any location their account has p...
Tue, Aug 22, 2017 at 12:20 PM
Visit Reasons & Services
Visit reasons and services, also called Service descriptions, are assigned to a queue’s drop-down menu when a new request is created. You may assign mu...
Tue, Aug 30, 2016 at 12:31 PM
Queues
Queues are used to hold pending customer requests in the order they were entered, and contain the service reasons for each of those groups.  Queue T...
Mon, Jan 25, 2016 at 2:31 PM
Data Tables
Data tables contain custom descriptions that are used in various drop-down menus within LobbyCentral. See below for a description of each. Data Tabl...
Mon, Jan 25, 2016 at 2:51 PM
Custom Fields
Custom fields may be created to obtain additional information from a customer during check-in. These fields are attached to the service request and can be v...
Mon, Jan 25, 2016 at 3:15 PM
Notification Email
Email check-in notification to queue members may be enabled in System Options to alert users by email, that a customer has checked in. The default s...
Wed, Jan 27, 2016 at 2:14 PM
Agent Counters/ Windows
Service Counters are used in businesses where customers are called to a counter or window, for service.  LobbyCentral's QMonitor uses service c...
Mon, Jan 25, 2016 at 3:39 PM
Language Sets
Language Options Users may create additional language files, which can then be selected from the drop-down list to customize kiosk titles, placeholder tex...
Tue, Aug 22, 2017 at 11:48 AM