Cloud User Manual

For cloud Users. Contains instructions on using the basic functions of LobbyCentral. Administrators may see the cloud Admin Manual for instructions on setting-up LobbyCentral.

Operation Mode
LobbyCentral has two operating modes, Customer Check-In, and Visitor Sign-In/Sign-Out. This setting can be only be changed by an administrator, in System Op...
Wed, Jun 1, 2016 at 12:40 PM
Logging In & Logging Out
First-time Login The first time a user is logs in, LobbyCentral will prompt the user to change their password, and create a security question. Th...
Tue, Jun 14, 2016 at 2:45 PM
Resetting & Updating Your Password
Resetting Your Password If you forget your LobbyCentral portal password, you have the option to reset the password via email or text. There a...
Tue, Jun 14, 2016 at 2:43 PM
Logging Into & Configuring Web Kiosk
Users may login to the kiosk in one of two ways; by using the App Center menu, in the blue bar at the top of the login page, or by using the shortcut on the ...
Thu, Jan 28, 2016 at 1:31 PM
Navigating The Check-In Management Screen
The Checked-In screen is divided into five main sections: Queues, My Status, My Appointments, pending requests (or wait queue), and In-Service list. See bel...
Wed, Feb 24, 2016 at 12:03 PM
Creating Check-In Requests
There are two ways for a walk-in customer to check-in using LobbyCentral. A customer can check-in themselves through the kiosk, or a user can check-...
Mon, Jun 13, 2016 at 3:54 PM
Managing Pending & In-Service Requests
Customers who are waiting for service, are displayed in the waiting list (also known as pending service requests). When a new check-in request is ad...
Mon, Jun 13, 2016 at 3:24 PM
Creating & Managing Appointments
Appointments are service requests that are scheduled for a specific date and time. You can create an appointment for any location, and assign an employee ...
Tue, Jun 14, 2016 at 3:00 PM
Changing User Status
A user’s status is automatically updated when taking, or closing a service request. You can also change your status on the Checked-In screen in the My Statu...
Wed, Feb 24, 2016 at 12:48 PM
Request History- Search & Edit
The search menu contains three types of search actions that can be performed; search by Request, search by Appointment, and search by Customer. This section...
Wed, Feb 24, 2016 at 1:05 PM