LobbyCentral On-Premise FAQ

Documentation for on-premise server FAQ

Why is Internet Explorer prompting me for username/password?
This topic applies to LobbyCentral On-Premise customers only. If LobbyCentral is configured to run with Single Sign-On mode enabled, the web server ...
Thu, Dec 3, 2015 at 1:36 PM
What's the difference between Perpetual and an Annual license?
LobbyCentral offers two types of licenses that determine how long a customer can use the software. Perpetual License A perpetual license is a non-ex...
Mon, Nov 20, 2017 at 3:43 PM
Why can't I access LobbyCentral using Internet Explorer 11?
Internet Explorer 11 may cause LobbyCentral to stop working.   The browser will display the "Please Wait" dialog and never move to the Login scree...
Tue, Nov 3, 2015 at 1:43 PM
Can I pay my annual maintenance with a credit card?
On-Premise customers may pay for their annual maintenance by check, credit card, or ACH. Credit card payments will only be accepted for invoices of $1...
Tue, Mar 8, 2016 at 11:14 AM
How can I obtain contract information and/or agreements from LobbyCentral?
LobbyCentral does not set up contracts or agreements with its customers. On-premise software is sold as a one-time purchase, or as a subscription serv...
Tue, Mar 8, 2016 at 11:21 AM
Requesting After Hours Support
LobbyCentral no longer offers after hours support. Issues sent to the help desk after regular business hours will be answered the following business day. ...
Thu, Dec 14, 2017 at 12:08 PM
How do I get Remote Assistance?
Remote Assistance is available to on-premise Enterprise customers. Using Remote Assistance, a technician is able to directly connect to and control ...
Thu, Aug 17, 2017 at 4:05 PM
Can I update to the latest version if I am more than one version behind?
LobbyCentral updates are all-inclusive which means the installer will contain all previous updates. For example, if the latest version is 7.2.0 and yo...
Wed, Feb 3, 2016 at 11:09 AM
Users are seeing a trial registration message
An issue with versions of LobbyCentral older than 6.4.1 caused a trial license to be created on a fully licensed system. This license would expire i...
Wed, Mar 30, 2016 at 12:53 PM