General FAQ

Frequently Asked Questions regarding LobbyCentral.

Remote Desktop Support
LobbyCentral provides remote desktop / server support to customers with an active Annual Maintenance Plan (2014 & earlier) and Premium Support Customers...
Thu, Aug 17, 2017 at 4:05 PM
Why is Chat not playing the notification sound?
The chat component requires that Adobe Flash is installed and enabled in the browser. To verify that Flash is installed, and for steps to check if i...
Wed, Oct 7, 2015 at 2:50 PM
How can I disable Internet Explorer Compatibility View Mode?
Internet Explorer 9.0 and higher has a feature called Compatibility View Mode which when it is enabled, will downgrade the browser to version 6.0. L...
Thu, Apr 21, 2016 at 10:30 AM
Why are customers names pre-populating in the kiosk?
If you experience customer names pre-populating in the kiosk; For example after a customer checks-in, the page refreshes to display their name and visit rea...
Tue, Nov 3, 2015 at 10:55 AM
How can I solve hanging issues?
LobbyCentral is a web-based application that uses a web browser to perform functions.  It is important that end-users use a supported web browser when acces...
Wed, Apr 20, 2016 at 11:49 AM
LobbyCentral / QMonitor does not Auto-Refresh
The LobbyCentral web portal, LobbyCentral Mobile iPad app, and QMonitor all connect to a push notification service to receive queue refresh updates.   These...
Sat, Oct 3, 2015 at 5:13 PM
Is Windows 10 Edge compatible with LobbyCentral?
Yes.  LobbyCentral  has been tested and is fully compatible with the new Edge browser that has replaced Internet Explorer in Windows 10.
Fri, Jul 31, 2015 at 9:31 AM
Requesting information about Fuhr Software, Inc.
Fuhr Software, Inc. dba LobbyCentral is a privately held software publishing company and is located in Columbus, OH.  The company maintains employees in k...
Fri, Sep 15, 2017 at 10:41 AM
How do I display QMonitor on a HDTV using Chromecast?
Get started with Chromecast Purchase Chromecast from https://store.google.com.  Some major retailers also sell Chromecast. Plug the Chromecast into the...
Wed, Feb 1, 2017 at 10:21 AM
Chrome does not play check-in sound when first started and is minimized
There is a known issue with Google Chrome, where under certain conditions, the LobbyCentral check-in notification will not sound.  This issue cannot be ...
Tue, Oct 24, 2017 at 11:56 AM