General FAQ

Frequently Asked Questions regarding LobbyCentral.

Quick Facts about LobbyCentral
Summary LobbyCentral is a fully automated check-in system that securely captures the customer’s name, reason for visit, time in, and other customizabl...
Wed, Feb 22, 2017 at 3:26 PM
How to get a LobbyCentral Product Demo
For your convenience as well as your busy staff, we have created a production demonstration video that walks through the operation of LobbyCentra...
Fri, Aug 5, 2016 at 9:27 AM
Should I use Cloud or On-Premise?
Cloud Based LobbyCentral cloud-based software is hosted on our server in a data center. All that is needed to access your account is an internet connecti...
Tue, Nov 3, 2015 at 2:52 PM
What are the System Requirements for QMonitor?
Monitor Specifications HDTV monitor running at 1080p or 1920x1080  Recommended screen size: 42" minimum, 47" maximum...
Mon, Oct 24, 2016 at 9:52 AM
What are the System Requirements for LobbyCentral?
Updated 2/21/2017 Cloud Users Internet Explorer 10 or higher, or Google Chrome Mac or PC, or compatible tablet High speed interne...
Tue, Feb 21, 2017 at 3:29 PM
How Can I Contact Support and What are your Hours of Operation?
Please find the LobbyCentral product or service that you are currently using, to determine your support options. Cloud, On-Premise Annu...
Fri, Jun 3, 2016 at 2:01 PM
Why is Chat not playing the notification sound?
The chat component requires that Adobe Flash is installed and enabled in the browser. To verify that Flash is installed, and for steps to check if i...
Wed, Oct 7, 2015 at 2:50 PM
What are LobbyCentral's supported browsers?
Updated 8/3/15 The following browsers are supported by LobbyCentral cloud and on-premise. Browsers that do not appear in this list are not supported...
Mon, Apr 4, 2016 at 11:58 AM
How can I disable Internet Explorer Compatibility View Mode?
Internet Explorer 9.0 and higher has a feature called Compatibility View Mode which when it is enabled, will downgrade the browser to version 6.0. L...
Thu, Apr 21, 2016 at 10:30 AM
Why are customers names pre-populating in the kiosk?
If you experience customer names pre-populating in the kiosk; For example after a customer checks-in, the page refreshes to display their name and visit rea...
Tue, Nov 3, 2015 at 10:55 AM