A Queue is a group of services, used to hold customers for a specific area. When a ticket is assigned to a queue, the members of that queue are notified. 

  1. Go to Tools > Administration > Settings - Control Panel
  2. Select Queues.
  3. In Manage Queues, click New Queue.
  4. Enter the name of queue.
  5. Select the queue type (see below). 
  6. Select the queue’s location
  7. Leave the status set to Active.
  8. Click the Members tab.
  9. From the drop-down menu, select each user that will monitor and work this queue.
  10. Click the Services tab.
  11. From the drop-down menu, select each available service that will be assigned to this queue. Note: A queue requires at least one Available Service.
  12. Click Save.

Queue Types

LobbyCentral contains two types of queues, Customer and Work queues.

Customer Queue Used to hold walk-in customers for a location. Each location maintains its own set of queues to keep check-in requests isolated from other locations. A walk-in queue captures the total time the customer waited and the length of service.
Work Queue A work queue is used for customers who are not present, or for situations where wait time is not applicable. For example, customers who email or call for assistance. A work queue will only track time spent with the customer. Wait-time is not tracked because the customer is not present at the location. Work queues do not require a location.