When a new service is added to the work record, the new service Start time is recorded, as well as the End time.


  1. In the Request Details section of the Check-Out window, click the Add Service to Ticket button.
  2. Select the service to add, from the drop-down menu.
  3. Click Submit.


Note: Time tracking for added services can be disabled in Administration. If time tracking is disabled, the added services will appear without Time Start and End columns.