Remote Assistance is available to on-premise Enterprise customers.


Using Remote Assistance, a technician is able to directly connect to and control a computer or server that you authorize access.


To authorize access, you must download and run the Remote Assistance tool which will provide a unique username and password.  This is a run-only program and does not install any files on the host computer.


To start remote assistance, please follow the steps in this article:


http://support.lobbycentral.com/solution/articles/1000228677-remote-desktop-support