Occasionally you may have a customer who needs to check-in to more than one queue during his visit. To cut down on a customer's total wait time, you can return the customer to the waiting queue based on his original check-in time. This prevents the customer from having to start at the back of the line, each time he is moved to another department. Instead he will be placed in line according to the time of his original check-in.

To Enable Prioritized Check-in

  1. A LobbyCentral Super Admin will first need to go to Tools > Administration > System Options, and select the Options tab.
  2. Place a check in the box labeled, "Allow check-in prioritization by first(original) check-in time for transfers."
  3. Click Save Changes.

To Prioritize a Customer Check-in 

In order to send the customer to the next department/service, based on his original check-in time, Users will complete the following steps:

  1. At customer check-out, select Close and New Check-In from the Actions list.                                                                                                                                          

  2. Create the new check-in ticket for the customer, including the selected queue and service, etc.

  3. Check the box marked, "Prioritize this check-in using original time in."                                                                                                                                                      


  4. Click Submit.

  5. This will place a (P) in front of the customer's name, and return the customer to the line based on his first check-in time.                                                                              

Note: The original check-in time WILL NOT be stored in the new request. It is a temporary value that is erased when the ticket is closed out. For more information on prioritized check-in, please see Managing Pending & In-Service Requests, in the LobbyCentral Cloud User Manual.