The web kiosk provides a self-service check-in system for your customers. It is accessed by a compliant web-browser or by installing the LobbyCentral Kiosk iPad app, available in iTunes.
While you can use a Mac or PC to run the web kiosk, we recommend Google Chromebook. A Chromebook provides greater protection to your network because a Chromebook is essentially just a web browser. There are no functions to access files, other computers, etc. Also, Google Chromebook does not have the PC CTRL-ALT-DELETE keys, that would allow a customer to reboot or close the kiosk.
For more information on Google Chromebook, please visit their website: https://www.google.com/chromebook/
Settings & Options
Allows User control of the web kiosk settings.
|Idle Time-Out||Allows the user to select how long the kiosk must remain idle before resetting to the Welcome screen. For Example, if a customer starts the check-in process, but leaves the kiosk before completing check-in, the kiosk will return to the Welcome screen after the selected amount of time.|
|Confirmation Page Delay||The user can select how long the Check-In Confirmation page will display before refreshing to the Welcome Screen. The default setting is 8 seconds.|
|Hide Check-In Options Screen||If this option is selected, the kiosk will begin on the Name screen. Appointment check-in at the kiosk will not be available if this option is selected.|
|Hide Account ID Field||If selected, the Account ID field will not be shown on the Name screen.|
|Generate and Present Call-Out Number||LobbyCentral can generate a number and assign it to a customer request. This number is displayed to both the customer and the user. When the user changes the customer's status from pending, to in-service, the call-out number is displayed on QMonitor as well as the user's screen, in place of the customer's name. A DYMO printer may be connected to the kiosk to print the call-out number for the customer. See Kiosk Ticket & Visitor Badge Setup in the LobbyCentral Cloud Admin Manual for more detail on printing a ticket.|
|Hide 'Other Service' option||If selected, the customer is required to select a visit reason from the drop-down menu and, "Other Service Not Listed’ is not shown.|
|Email notification to requested user instead of entire group (Requires Email Group Option Enabled)||This option works in tandem with the System Options setting, "Send Email Notification to Queue Members." With this option, when the customer selects an employee during the check-in process, the email is only sent to the requested employee. This option also works in Visitor Management Mode.|
|Show all users regardless of sign-in status (applies to user or supervisor levels only)||If selected, all users with a LobbyCentral account, will be displayed in the Requested Employee list regardless of whether they are signed in to the portal.|
|Hide 'First Available' option||Hides the option to choose First Available employee, requiring the customer to select an employee from the list provided. If this option is enabled and no users are signed in, the First Available option will still be displayed.|
|Hide Requested Employee dropdown list||The user may hide or show the Requested Employee list, which allows the customer to choose who they are meeting with.|
|Hide Appointment Check-In Button||Allows user to hide or show the appointment button, on the kiosk. If the appointment button is hidden, only walk-in check-in is available.|
Visitor Management Mode Options
These options only apply when LobbyCentral is operating in Visitor Management Mode.
|Hide Company Name field||If enabled, the company name input field is not displayed.|
|Hide 'Not Applicable' requested employee option||Will not display 'Not Applicable' as an option in the requested employee drop-down list.|
|Allow visitor to self check-out at kiosk||Displays a button on the Check-In screen to allow a visitor to sign out by their last name at the kiosk. Note: The Kiosk Setting option, 'Hide Check-In Options Screen,' must be disabled, and 'Sign-out visitor immediately after sign-in,' in System Options must not be selected.|
You can replace the default Kiosk wallpaper (shown behind the input elements) with your own image file. The image resolution should match the device that the kiosk is running on. For example, if you are using the iPad Kiosk app, be sure that the resolution matches the iPad’s display requirements.
|Device||Size of Wallpaper|
|iPad 1st & 2nd generation||1024 x 768|
|iPad 3rd & 4th generation||2048 x 1436|
|iPad Mini||1024 x 768|
|Android Web Browser||Use the device's supported display resolution|
|Web Browser (PC or Mac)||Use the computer's current display resolution setting|