After upgrading to 7.1.2, the checked-in screen and QMonitor no longer update after a customer checks in using the web kiosk. The confirmation check-in screen is also not shown.
If the issue is happening at only one location, it generally means it is a network communication issue.
A new option was added to control how long the confirmation page is displayed. If the value is not explicitly set, the kiosk receives a value of 0. This results in the kiosk refreshing immediately after check-in, which does not give the kiosk time to notify end-users or QMonitor.
- Log into LobbyCentral and go to Administration, Web Kiosk Settings.
- Located Confirmation Page Delay and set the desired delay.
- Click Save. You must click Save even if you do not change the default delay of 8 seconds.