3.0.0

  • Fixed issue with custom drop-down menu fields not populating correctly
  • Fixed badge printing issue in Visitor Center
  • Added Customer Paging icon to check-out window to repeat the notification message displayed in QMonitor
  • Moved options in System Options to a separate tab called Options
  • Added filter to send notification emails to active users only
  • Queue type "Walk-in Service" has been renamed "Customer Queue" and "Contact Queue" has been renamed "Work Queue"
  • In User administration, separated Work queues from Customer queues
  • Added Metro PCS to mobile carriers list
  • Location, Queue ID, Work Queue, and Email are now set when loading a saved report
  • Fixed customer Flag / Note field not loading when updating a customer record
  • Flag / Note data is now displayed in the Customer Data section of the Work Record (Check-Out)
  •  Added option for a service to make it the default selected service in the kiosk. Customers can still choose a different service.

  • Added ability to print visitor badges to Visitor Management Mode
  • Added new option to disable required field validation of custom fields during edit
  • Added QMonitor Settings to administration menu
  • The default admin account can no longer be deleted or downgraded
  • If a custom field is displayed in the Pending or In-Service list and has no value, 'n/a' is shown.
  • Added System Option to repeat overdue notification
  • Custom fields can now be created for a customer record
  • Added Customer Data tab to Work Record (check-out window)
  • Moved Kiosk Setting show/hide for Requested Employee and Appointment button into Options section
  • When editing a closed request, you can now change the service description
  • Added new field to Service Description screen to display an alternate description in the kiosk

  • Added option to restrict email/sms check-in notifications sent until there is a specified number of waiting customers. Values are set under the Notification Rules tab in System Options.
  • Pending tickets can now be color coded based on length of time waited. This overrides the default color of red when a customer's wait time exceeds the set location or queue's value. You can specify up to three color codes.
  • Added option to send a text message to the customer when status has been changed to In-Service
  • Fixed error when searching for appointments without entering the End date
  • Fixed issue with Assigned User not updating when editing an In-Service request
  • Fixed missing title bar in customer edit window
  • Added system option to show Account ID column in the In-Service list
  • Changed tab title on home page from 'Home' to 'Checked-In'
  • Fixed missing comment history in Customer Search
  • Changed pager style on tables to be more intuitive
  • Fixed issue with disappearing service description when editing a request
  • Added Work Queues to Excel Report Generator.

 

 

QMonitor Updates

  • Added ability to customize the QMonitor notification message in Administration->QMonitor Settings
  • Added option to hide Time In column in QMonitor
  • Fixed extra vertical space between rows when using Chrome browser
  • QMonitor's font sizes can be adjusted in the Login panel



Kiosk Updates (made available on 11/1/15)

  • Added "Completed" button to the kiosk check-in confirmation screen to reset kiosk before the countdown completes
  • Added custom fields validation for phone, url, and email to kiosk
  • You can now selectively choose which queues the kiosk should use
  • Fixed issue with kiosk service selection screen not loaded custom language 
  • Added option to Administration->Kiosk Setting to control how long the confirmation check-in page is displayed
  • Added ability to customize kiosk confirmation screen, continue button, check-out button, back-button, and placeholder text in Administration->Kiosk Settings.
  • Added ability to hide a service description from the Kiosk in Administration->Visit Reasons / Services