QMonitor is a LobbyCentral application used to display customers waiting for service, and customers currently In-Service. It provides a notification alert to direct customers to a specific area.


You will need a display, such as a PC Monitor, or large LCD display* (we recommend 37" or larger), and a computer running Windows XP or higher.


Note: QMonitor runs on any standard HDTV by connecting a computer to the HDMI or VGA input port of the TV. If you have a SmartTV, or one that has a built-in HTML5 compliant web browser, you can connect right to the LobbyCentral website without a computer.


Customizing QMonitor Colors

The standard color scheme for QMonitor is blue. However, this may be changed by editing the QMonitor Cascade Style Sheet located in 

c:\program files\fuhr software\lobbycentral\web\styles\qmonitor.css.

 

If you make changes to the file, be sure to make a back-up copy. When applying LobbyCentral updates, the qmonitor.css file will be replaced, so you will need to copy your backup version to preserve your changes.


Starting QMonitor

  1. Open a web browser (IE 9+ or Google Chrome).
  2. Type in your LobbyCentral web server URL followed by /apps/QMonitor.aspx (Example: http://192.167.15.115/servicecenterweb/apps/QMonitor.aspx)
  3. Select the service location, and Queue to display.
  4. Set desired Options (See detailed description of each below). 
  5. Click Start QMonitor.



 
Color Coding If Color Coding is enabled, QMonitor will display pending service requests in the color assigned to the Service Description. For more information on assigning QMonitor color coding, please see Service Descriptions in the LobbyCentral On-Premise Admin Manual.
Scroll Boundary Scroll boundary indicates the maximum number of customers QMonitor will display, before the screen begins to scroll names. You can adjust this number to fit the maximum display size of your monitor. Larger monitors will be able to display a higher number before scrolling, whereas smaller screens will need to set the number lower.
Name Format QMonitor allows the option to display the customer's name in long form, or in one of three short form variations. This is helpful in environments where a customer's name needs to be partially masked to facilitate privacy.
Show Check-In Time When a customer checks-in using LobbyCentral, the time of the check-in is displayed on QMonitor by default. To hide the check-in time, select No when logging into QMonitor.
List Display QMonitor will display a callout number in the waiting list window, for businesses where keeping customer information confidential is necessary. Options include show name only (may also show short name), show name and call-out number, or show call-out number only. To display a callout number, an administrator must enable 'Generate and Present Call-Out Number' in Web Kiosk Settings.
Notification Window The notification window allows the user to choose how the name is displayed in QMonitor. As with the List Display, this allows businesses to keep customer information confidential as it is displayed on QMonitor. Options include show name only (may also show short name), show name and call-out number, or show call-out number only. To display a callout number, an administrator must enable Generate and Present Call-Out Number Web Kiosk Settings.
Report To Option QMonitor allows the option to display the user and/or counter name when the customer is selected and moved to In-Service. Based on the administrator's setting, the notification window will instruct the customer to report to the Employee Name, Employee Name & Window Name, or just the Window Name. See Service Counters in the LobbyCentral On-Premise Admin Manual, for instructions on how to create and assign service counters.
Font Sizes QMonitor allows the user to set the font sizes of the company name, clock, column header, waiting row, and called row. The minimum font size is 24, maximum is 96. This allows the user to customize the screen to fit their specific needs.